Without a Trace is a TV drama about people who go missing (and as the title suggests, often without a trace). This
article suggests that this same disappearing act happens to organizational knowledge, sometimes through sabotage but more likely because knowledge was never shared or documented. The author suggests actions that can be taken to combat this issue, among them documentation audits, up-to-date job descriptions, policy databases and more.
posted by pcenright # 4:48 AM